Refund policy
Return and refund policy
Assalamualaikum
Dear valued customer,
Before anything else, we would like to sincerely apologize that our product did not meet your expectations. This form is designed to facilitate the smooth processing of all exchange/return requests. Please have faith and bear with us as we are committed to ensuring your satisfaction.1. We guarantee satisfaction with every purchase. If you're not pleased with a product, feel free to return it.
- 1. We guarantee satisfaction with every purchase. If you're not pleased with a product, feel free to return it.
2. Our return and exchange policy extends for a generous 14 days from the date of order delivery.
3. To qualify for a return or exchange, products should be mostly unused, with at least 90% of the content remaining.
4. We process all return and exchange requests promptly, typically within 3 to 5 working days.
5. Please note, delivery charges are non-refundable.
6. Customers are responsible for any delivery charges incurred for exchanging products.
7. In cases of damage, leakage, or receipt of the wrong product, we will cover all delivery charges related to the return or exchange.
8. please note, once your parcel is received by us then we will process your payment on the same day through easy paisa or jazz cash.
Note:
This policy is only for online purchases.
If the cellophane, testers, or the box are missing, or if the box is damaged beyond how it was when we sent it to you, there might be some small charges.
Regarding perfumes, a small fee applies if it has been used up to 10%. No charges are applicable for almost negligible use, but if more than 10% of the product has been used, the return is unfortunately not eligible.
To make the return and exchange process smooth, please follow our return checklist. This ensures that the returned product aligns with our guidelines.
This policy is only for online purchases.
If the cellophane, testers, or the box are missing, or if the box is damaged beyond how it was when we sent it to you, there might be some small charges.
Regarding perfumes, a small fee applies if it has been used up to 10%. No charges are applicable for almost negligible use, but if more than 10% of the product has been used, the return is unfortunately not eligible.
To make the return and exchange process smooth, please follow our return checklist. This ensures that the returned product aligns with our guidelines.