Refund Policy

15-Day Return Policy (Perfumes)

We offer a 15-day return policy from the date of delivery, subject to the following terms and conditions:

1️⃣ Eligibility for Return

• The return request must be submitted within 15 days of delivery.
• The perfume must contain more than 90% of its original content.
• The product must be returned in its original packaging, including box and all accessories.
• The item must not be damaged, scratched, altered, tampered with, or misused.
• Original invoice or proof of purchase must be provided.
Returns that do not meet these conditions will not be accepted.

2️⃣ Non-Returnable Items

• Products purchased under promotional offers, special discounts, clearance sales, bundle deals, or limited-time campaigns.
• Perfumes containing less than 90% of original content.
• Used, damaged, tampered, or mishandled items.
• Items returned due to change of mind.

3️⃣ Delivery & Shipping Charges

• Delivery charges are non-refundable.
• Return shipping charges are the responsibility of the customer.
• In case of approved returns, only the product amount will be refunded.
• Both forward delivery and return courier charges are strictly non-refundable.

4️⃣ Damaged Items Policy

• If the returned product is received damaged, broken, leaking, scratched, or improperly packed by the customer, no refund will be issued.
• Any damage occurring during return shipment due to improper packaging by the customer will be the customer's responsibility.
• Cost of damaged or unsellable items will not be refunded under any circumstances.

5️⃣ Return Process

Step 1:
Customer must contact us within 15 days with:
- Order number
- Reason for return
- Clear photos showing bottle level and packaging condition

Step 2:
If the request is approved, we will provide the return shipping address. Returns sent without prior approval will not be accepted.

Step 3:
Customer must ship the product back at their own cost using a trackable courier service.

6️⃣ Inspection & Refund

• All returned items will undergo quality inspection within 3–5 working days of receipt.
• If the product meets all return criteria, the refund will be processed via the original payment method.
• If the product fails inspection, the return will be rejected and no refund will be issued.


⚖ Final Decision Clause:

The final decision regarding approval or rejection of any return request rests solely with our quality inspection team.